Return and refund with no hassle and no charge!
Return and Refund free of charge
You can return your product up to 30 days after receiving them for whatever the reason!
For each item, you may choose to be reimbursed, to reorder or exchange your product. After 30 days, Bizou reserves the right to refuse a refund, an exchange or a credit.
We have made every effort to ensure that the return be very simple! If you wish to return your entire order or just a few items, simply put the products in their original packaging with their labels; place them in the Bizou box that was sent to you and put the prepaid label on the same Bizou box. Then you just have to drop your package at the Canada Post counter nearest you!
In the case of a refund, you will be reimbursed according to the payment method that you used for your purchase within 24 hours of receipt of your package at our shipping center.
- For hygiene issue, earrings (including sets) body jewelry, clearance sales and cosmetics are neither exchangeable nor refundable.
- Shipping fees are non-refundable.
- We do not accept returns or refunds for merchandise bought online, in stores.
- Promotions from Bizou <exclusive> are non-cumulative and non-redeemable for cash.
- The discount applied to the promotion Bizou <exclusive> is not refundable when returning merchandise.