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Return and Refund

Return and refund free of charge*!

You can return your regular priced products up to 15 days after receiving them for any reason!

To return any purchase to a Bizou boutique, bring your receipt and items to the boutique closest to your location and ask a salesperson, he or she will help you with your exchange or refund. If you want to return products by mail, simply put them back in their original packaging with their price tags; place them in the Bizou box that was sent to you and put the prepaid label over the old one. Then, you just have to drop your package at a Canada Post outlet! The refund will be made according to the same method of payment used for the purchase. After 15 days, Bizou reserves the right to refuse a refund or credit.

For more information, see the Return Guide.

*Returns free of charge in Canada only.


For hygienic reasons, body jewelry, earrings and face masks (and filters) are neither exchangeable nor refundable. Products sold for the benefit of foundations are also final sales.

Products on sale are final sales; they are neither exchangeable nor refundable.

Shipping fees are non-refundable.

Discounts applied to Bizou “exclusive” members are neither refundable nor redeemable for cash.

Items paid by PayPal cannot be refunded in store.

United Sates Residents

You can return your products for a refund up to 30 days after receiving them for any reason! However, shipping fees for the returned packages are to be handled by customers.